Support Center
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Frequently Asked Questions
How do I add money to my wallet?
Go to your Dashboard, click on "Add Money" from the dropdown menu, enter the amount (minimum ৳10, maximum ৳50,000), and confirm. The balance will be added instantly.
What payment methods are accepted?
We accept various payment methods including bKash, Nagad, Rocket, and bank transfers. All payments are processed securely. Please contact us for details.
How do I get my product after purchase?
After successful payment, you will be redirected to a success page where you can view your code(s) or download link. You can also view your orders anytime from the "My Orders" section in your profile.
What is the refund policy?
All digital product sales are final and non-refundable. Refunds may be considered only if the product is defective and cannot be delivered. Please contact support for any issues.
How do I use a coupon code?
During checkout, enter your coupon code in the coupon field and click "Apply". The discount will be applied to your total. Coupon codes are case-sensitive and can only be used once per user.
What should I do if I don't receive my code?
If you don't receive your code within 5 minutes of purchase, please contact our support team on Telegram or via email. Provide your order ID and we'll assist you immediately.
How do I contact support?
You can contact us through multiple channels: join our Telegram group @JubayerExe, send an email to support@jubayerxtools.com, or use the live chat feature on our website.